Effective May 25, 2018
EJRange (“We”) are committed to protecting and respecting your privacy.
1. Information About Us
1.1 www.ejrange.com is a site operated by ChartsView Enterprises Limited (CRN08096073) (“ChartsView”) whose registered office is at Spectrum House, 2b Suttons Lane, Hornchurch, Essex RM12 6RJ (“We”). We are a limited company.
2. What Does This Policy Cover?
3. Your Rights
3.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
3.1.1 The right to be informed about our collection and use of personal data;
3.1.2 The right of access to the personal data we hold about you (see section 11);
3.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 12);
3.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 12);
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
3.1.7 The right to object to us using your personal data for particular purposes; and
3.1.8 Rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 12 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
4. What Data Do We Collect?
4.1 Information that you provide by filling in forms on our site www.ejrange.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, purchasing a product, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by EJRange, and when you report a problem with our site.
4.2 If you contact us, we may keep a record of that correspondence.
4.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
4.4 Details of transactions you carry out through our site and of the fulfilment of your orders.
4.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
4.2 IP addresses
4.2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
5. How Do We Use Your Data?
5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 6, below.
5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:
5.2.1 Providing and managing your membership
5.2.2 Providing and managing your access to our site
5.2.3 Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you);
5.2.4 Processing your orders
5.2.5 Supplying you with emails that you have opted into (you may unsubscribe directly from emails);
5.2.6 Market research;
5.2.7 Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
5.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
5.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
6. How Do We Store Your Data?
6.1 We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.
6.2 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
7. Do We Share Your Data?
7.1 We may also sometimes contract with other third parties to supply goods and services to you on our behalf. These may include, payment processors, search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
7.2 We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data. Data will only be shared and used within the bounds of the law.
7.3 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
7.4 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
8. What Happens If Our Business Changes Hands?
8.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
9. How Can You Control Your Data?
9.1 In addition to your rights under the GDPR, set out in section 3, when you submit personal data to us via email or via our site, you may be given options to restrict our use of your data. In particular, we aim to give you controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).
9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
10. Your Right to Withhold Information
10.1 You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
11. How Can You Access Your Data?
11.1 You have the right to ask for a copy of any of your personal data held by us, under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details [email protected] or using the contact details below in section 12.
12. Contacting Us